Frequently Asked Questions
1. Do I need to be at home during the cleaning?
Not unless you want to be. Many of our clients give us secure access and go about their day. We take care of the rest and lock up when we’re done.
2. Are your cleaners trained and trustworthy?
Our team members are thoroughly vetted, background-checked, and professionally trained because trust matters when you’re letting someone into your space.
3. What cleaning supplies do you bring?
We arrive fully equipped with high-quality, eco-friendly products and tools. You don’t have to provide us anything.
4. Are your products safe for pets and kids?
Yes. We use eco-conscious, non-toxic cleaners that are safe for humans and pets.
5. Can I request custom instructions?
Absolutely. If you have specific requests, just leave a note when booking or tell your cleaner in person, and we will follow your lead.
6. Do you offer post-renovation or deep cleaning services?
Yes. Whether you’ve just remodeled or it’s been a while since your last deep clean, we offer heavy-duty cleaning services tailored to your space.
7. What is the Green Point Guarantee?
It’s simple: If something’s not right, we fix it fast. Let us know within 24 hours, and we’ll send a team back to make it right, at no extra charge.
8. How often can I request a re-clean?
Our guarantee includes one complimentary re-clean per service if notified within 24 hours. We aim for perfection the first time, but we’re here if we fall short.
9. How do I book a cleaning service?
Booking takes less than a minute. Just pick a time, add your details, and you’re done.
10. Do you offer commercial cleaning services?
We do. Offices, studios, clinics, and retail. We handle all commercial cleaning with the same precision and care as our residential services.
The Clean You Deserve Starts Here
Let’s Make Your Space Spotless! Book now and we’ll take it from here.